Introduction
Thank you for visiting chedderpocket.com. These Terms and Conditions govern the use of www.shopsantoswish.com ("Santos wish") and the purchase of any goods from it. The website is owned and operated by Santos Wish (ABN 40120052928).
Delivery
Santos wish aims to have all products delivered domestically within 2-7 working days. However some products items that are not in stock could take longer. Santos wish will notify the purchaser by email when this is the case. Santos wish’s objective is to have all products in stock at all times. Please allow 5-10 working days for delivery of international orders. International deliveries will be made by Australia Post. Shipping Domestic Shipping Charges AUD $10 flat rate fee International Shipping Charges AUD $30 Return and Exchange Policy If you have made a Santos Wish purchase and would like to exchange or return your purchase for any reason, please familiarize yourself with the following: Returns or exchanges will be accepted on goods within 7 working days after purchase date. Items not received within the 7 working day period will not be accepted. Products must be in original state and unused (in original boxes, and with proof of purchase, all paperwork, tags, parts and accessories).
Before returning item, please email sales@santoswish.com to get a return authorisation number (RA Number). You must notify us of the reason for the return and if you require a credit or an exchange. Returning Goods Please enclose: a) the completed Online Returns Form, including RA Number where indicated, and b) your receipt (which comes with your purchase) and return goods to:
Santos wish
PO BOX 370 DOUBLE BAY NSW 2028 AUSTRALIA
Exchanges can only be made once we have received your package and verified that it is in its original state and unused. Items purchased through retail stores or from other online retailers are not eligible for return or exchange through this website. Returns and exchanges can only be made for purchases made through www.shopsantoswish.com. Goods will only be accepted with a valid Online Returns Form and RA Number. Santos wish reserves the right to inspect all good returned. Once your product has been verified to have a defect due to manufacturing or workmanship quality will have it repaired. In the event that your product cannot be repaired we will have it replaced with the same style or an equivalent style of equal value to the original purchase price. If a replacement cannot be made Santos Wish will issue a credit note for future use within 6 months of issue date. Return shipping is to be covered at the expense of the customer. We recommend that all items be sent via registered mail or courier service so that they can be tracked. Please note the original shipping charges are not refundable and if you are exchanging for an alternative style, a shipping charge may be applied according to the chosen item.
Warranty
Santos wish warrants the original products against defects in materials and workmanship for a period of 6 months from the date of purchase. This warranty covers only manufacturing defects and does not cover any damages caused by normal wear and tear, misuse, and or neglect of the product. Should your product be faulty and the defect is found due to manufacturer’s workmanship, we will have it repaired. In the event that it cannot be repaired we will replace the item with the same style, an equivalent style of equal value based on the original purchase price, or a credit note valid for 6 months from issued date will be issued for the original purchase price. Follow the steps of Returning Goods to send product back to Santos wish. Pricing All prices quoted in the web site are in Australian dollars. Prices quoted are correct at time of printing but are subject to change without notice. Privacy We treat all customer information in accordance with our Privacy Policy. Our Privacy Policy constitutes part of these Terms and Conditions:
Privacy Policy
Santos wish understands that your privacy is important and ensures that information provided by you is collected and held in accordance with relevant Australian privacy law. If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us. Any information we collect is used to assist in providing you with relevant consumer information, notify you of products, stores openings and offers that may be of interest to you as a valued Santos wish customer. We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.
As required by law, you may "opt-out" from direct marketing material that Santos wish may send. Please contact us if you do not wish your details to be used for marketing purposes (see Contact). Any information that we no longer require is destroyed. When we have collected information about you it cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form. If you discover that there is an error or information is missing, please notify us and we will try to correct the information as soon as possible. Security We want you to be able to order from www.shopsantoswish.com with total confidence. As such we have created a secure transaction environment. Our On-line Ordering System uses SSL (Secure Socket Layer) technology - the industry standard for encryption technology. SSL encrypts all information including your credit card and all personal information passed from you to shopsantoswish.com. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. |